Please read the booking terms that apply to Mr Softy quotes, events, payments, changes and cancellations.
These Terms and Conditions apply to all bookings made with Mr Softy Pty Ltd ("we", "us", "our"). By accepting a quote, you agree to the following terms.
All quotes are provided based on the information supplied at the time of enquiry. Quotes are subject to availability of vans and drivers.
A booking is not confirmed until the client accepts the quote and any required payment has been received.
Pricing may be based on consumption, hourly service, or a fixed package depending on the event's location and duration of the event.
Travelling surcharges apply if the event location is more than 65Km from the nearest van serving the area.
Late Night surcharge fee applies for events after 6:00pm which is currently $100
Payment Terms:
Payments received are recorded against your event and will be reflected on your invoice.
Should your deposit arrive late in order to confirm your booking with the original driver, your payment will be refunded if no other driver can be found for your event.
Travel fees may apply depending on the distance from the nearest available van.
The client must provide accurate event location details including access conditions. Additional charges may apply if access is restricted or differs from what was originally advised (especially unpaved graded roads, the client MUST advise us in advance).
Product availability depends on the allocated van and its equipment.
If requested items are not available from the assigned van, suitable alternatives may be offered. You will be notified by our driver which of your selected items are not available. All vans have ice cream buy other food options vary from state to state.
Pre-ordered items:
These items are prepared specifically for your event and and are perishable. They are non refundable if not consumed at your event.
Preordered items are subject to cancellation charges if your event is cancelled late (7 days before event date) and goods have been prepared/ordered.
The client must ensure:
We reserve the right to refuse service if conditions are unsafe or unsuitable.
Service may be affected by weather conditions or external factors beyond our control.
The client is responsible for providing contingency arrangements where required.
All cancellations must be submitted through the approved cancellation process. When a cancellation is submitted through the online cancellation page, the event may be cancelled immediately and the driver may be notified. Any refund, balance owing, or financial adjustment is reviewed by the Mr Softy office.
Cancellation charges are calculated using the cancellation rules set for the booking, including the event date, invoice total, payments received, and any applicable pre-ordered perishable items.
If payments received are less than the cancellation amount, the outstanding balance remains payable. If payments received are more than the cancellation amount, any refund will be reviewed and reconciled by the office.
Credit card processing fees may be non-refundable where applicable.
Bookings that have already been paid, cancelled, or require financial reconciliation cannot be reset without office review.
Changes to booking details must be requested as early as possible.
We will make reasonable efforts to accommodate changes, however availability is not guaranteed.
Drivers are allocated based on availability, location, and service capability.
Only eligible drivers will be offered the event.
Final allocation is determined by driver acceptance and operational requirements.
We are not liable for delays or failure to perform services due to circumstances beyond our control including traffic, weather, mechanical issues, or venue restrictions.
Our liability is limited to the total value of the booking.
While care is taken in food preparation, products may contain or come into contact with allergens.
Clients must notify us of any allergies at the time of booking.
Acceptance of a quote or invoice constitutes acceptance of these Terms and Conditions.
Mr Softy Pty Ltd
Australia Wide Ice Cream Van Hire